Questions or comments? Get in touch and we'll be happy to help.
FAQ
Where are Aaru Scents candles made?
All our candles are handmade and hand-poured in Melbourne, Australia. We take pride in creating high-quality, locally crafted products.
What ingredients do you use in your candles?
Our candles are made using premium-quality soy wax, natural fragrance oils, and cotton wicks. We ensure all our ingredients are cruelty-free and eco-friendly for a clean and long-lasting burn.
Do you offer sample kits?
Yes! We offer a Signature Sample Kit that includes 10 mini candles (20g each), allowing you to explore a variety of scents before committing to a larger size. The kit also comes with a $5 discount and free shipping Australia-wide.
How long will it take to receive my order?
Orders are processed within 1-2 business days, and shipping times vary depending on your location. For Australian customers, delivery typically takes 3-7 business days. International shipping times may vary, and we will provide tracking information once your order is shipped.
What is your return and exchange policy?
If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order. We accept returns on unused candles in their original packaging. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.